Terms of service

Last updated 11 October 2026

These terms apply when you engage Keeper Cuts. Keeper Cuts is operated by Independent Development and Coordination Pty Ltd (ABN 98 656 723 992), a company based in New South Wales. "We" and "us" mean that company, and "you" means the person or business engaging us.

1. How our agreement works

Our agreement is made up of the quote or order you accept (by email or in writing) and these terms. If they conflict, the quote or order wins. We'll confirm the pack, price and anything special in writing before we start.

2. The service

We turn long-form footage you supply into short vertical videos for Reels, TikTok and YouTube Shorts, with captions burned in and post copy for each clip, as described in the pack you order. The packs, prices and what each includes are listed on our pricing section at the time you order. Anything outside a pack, such as montages, long-form highlight edits or sponsor deliverables, is quoted separately in writing.

3. What you give us

• You must own your footage, music, logos and other material you send us, or have permission to use them, including for us to edit them.
• If your footage shows or names other people, you're responsible for having their permission to film them and to publish the result.
• Don't send us material that is unlawful, or that you don't have the right to share. We may decline to work on material we reasonably believe is unlawful, infringes someone else's rights or could seriously harm someone. If we decline, we'll tell you why, and you won't pay for that video.

4. Turnaround

The turnaround time for each video (24 hours, or 6 hours for Express) starts when we have both your footage and your brief, not when you enquire. We'll email you a receipt stating the start time and the due time. One Express video runs at a time; a second Express video's 6 hours start when the first is delivered. If something will run late, we'll tell you as soon as we know. If we miss a due time, you can choose to wait or to cancel that video without paying for it.

5. Approval and revisions

You watch every clip before it goes anywhere. We never publish anything on your behalf. One round of revisions per clip is included. We'll quote any further rounds before we do them.

6. Prices, GST and payment

• Prices are in Australian dollars and include GST. Every invoice shows the GST and the total you pay.
• There's no upfront payment. We invoice each video after you've approved its clips. Invoices are due within 7 days unless we agree otherwise in writing.
• Payment is by bank transfer.
• If an invoice is overdue, we may pause work on your next videos until it's paid. We'll tell you before we pause.
• You can cancel a video at any time before you approve its clips, and you won't pay for it.

7. Monthly plan

• Monthly is a recurring plan: four source videos per month, each with its own 24-hour turnaround, at the monthly price.
• There's no lock-in. To pause or leave, email us before your next month starts, and we won't invoice you for that month. If you leave part-way through a month, you pay only for that month's videos you've approved, at a quarter of the monthly price each.
• If we want to change the monthly price or what the plan includes, we'll email you at least 30 days before the change applies. You can leave before then at no cost.

8. Ownership

• You keep ownership of your source footage. Once you've paid for a video, you own the cuts we deliver from it.
• If a cut includes material we source from someone else, such as stock footage, music or fonts, you get a licence to use that material as part of the cut. We'll tell you about any limits on that licence before you approve the cut.
• Our editing tools, templates and know-how stay ours.
• We'll only show or mention your work publicly, for example as a sample, with your written permission.

9. Our tools and AI

We use professional editing tools, including AI-assisted steps for tasks such as transcribing speech for captions and reframing video. A person finishes and checks every cut before you see it. Our privacy policy explains which AI services we use and what information they receive.

10. Consumer guarantees

Under the Australian Consumer Law, our services come with guarantees that can't be excluded. These include that we'll provide them with due care and skill, that they'll be fit for any purpose you told us about, and that they'll be delivered within a reasonable time if no time was agreed. If we fail to meet a guarantee, you're entitled to a remedy. For a major failure you can cancel and get a refund for the unused part, or ask for compensation for the drop in value. For other failures we'll fix the problem within a reasonable time. If we don't, you can have someone else fix it and recover the reasonable cost from us, or cancel and get a refund for the unused part. You may also be entitled to compensation for other reasonably foreseeable loss or damage.

If our services are not of a kind ordinarily acquired for personal, domestic or household use, then to the extent the law allows, our liability for failing to meet a guarantee is limited to supplying the services again or paying the cost of having them supplied again. This limit doesn't apply if you show that it isn't fair or reasonable for us to rely on it.

11. Liability

Apart from rights and liability that can't be excluded or limited by law (including under the ACL), and liability for fraud, wilful misconduct or personal injury:

• each of us is liable to the other only for loss that is a reasonably foreseeable result of our breach of these terms, or of our negligence, and only to the extent the other's own act or omission didn't cause it;
• neither of us is liable for loss of profits, revenue or opportunity arising from the use of the cuts, such as how a clip performs on a platform; and
• each party's total liability under our agreement for a video is limited to the amount paid or payable for that video.

12. Ending work

You can stop at any time, as set out in sections 6 and 7. We can stop working with you if you seriously breach these terms (for example, by sending material you have no right to use), or by giving you 14 days' written notice. If we stop, we'll deliver or refund any work you've already paid for.

13. Changes to these terms

We may update these terms. Changes apply to orders you place after we publish them. If you're on a Monthly plan, we'll email you at least 30 days before a change affects you, and you can leave before it applies.

14. Using this website

The samples on this website are style demonstrations made from licensed stock footage, not client work. Please don't copy or reuse them. We try to keep this site accurate and available, but it may change or be unavailable from time to time.

15. Disputes and law

If something goes wrong, email us first. We'd rather sort it out early. If we can't resolve it together within 30 days, either of us may suggest mediation before going to court. This doesn't stop either of us seeking urgent relief from a court, or stop you contacting NSW Fair Trading or another consumer regulator. These terms are governed by the laws of New South Wales, and the courts of New South Wales and the Commonwealth have jurisdiction.

16. Contact

Email [email protected].